Terms and Conditions

The terms and conditions hereinafter set forth constitute an agreement (“Agreement”) for the rental and or purchase and use of Cellular Abroad cellular telephone equipment (“Equipment”). This Agreement is between the (“Renter” or “Purchaser”), and Cellular Abroad, located in Los Angeles, California. Both parties acknowledge that this Agreement consists of all the terms printed below as Terms & Conditions (“Terms”), as well as those contained in the Rental Agreement.

This Agreement is solely for the purpose of creating a bailment that allows Renter to use the Equipment as permitted by this Agreement. Renter acknowledges that Equipment is owned by Cellular Abroad. No one other than Cellular Abroad may transfer the Equipment, or any rights and obligations under this Agreement. Cellular Abroad makes no express or implied warranties concerning the operation of Equipment or service, nor assumes responsibility for any loss or delay caused by Equipment or service malfunction.
Renter agrees to accept responsibility for the equipment as provided by Cellular Abroad, which will be delivered to renter’s specified address in working condition and with all accessories and parts and manuals. Renter agrees to return the Equipment including said accessories and parts and manuals to Cellular Abroad at 19355 Pacific Coast Hwy, Malibu CA., 90265 at the conclusion of the rental period in the same condition as when received.
This rental is for a period of time specified in Agreement. Equipment is expected to be returned to Cellular Abroad within the timeframe for which the Equipment was rented. Rental periods begin on the day of trip commencement. Packages are typically shipped for arrival 2 business days prior to departure. If the rental order is placed within this timeframe and/or the Renter needs to expedite shipment, he or she will be charged a commensurate amount for the more expensive shipping service. If the Renter needs to receive the package earlier than 2 business days before trip departure, the rental period shall commence 2 business days after delivery.
In the case of any phone rental that has a personal phone lock or ID associated with it, which renders the phone unrentable, said cell phone is not considered returned until we obtain the required access information from the customer and hence, rental fees will continue to be assessed. If we do not obtain the pins or log in information within 7 days from when we notify you by email, the phone will be considered a complete loss and we will charge the customer accordingly (see below). Please be advised that Renters Insurance does not cover rental phones that have been PIN or ID locked by the customer.
Equipment furnished to the renter by Cellular Abroad is a GSM cellular telephone and accessories, engineered to operate in specified countries where GSM service is available.
Equipment being used outside of the specified countries constitutes misuse of the Equipment. Usage on international networks in which we do not offer coverage will incur charges from the prevailing mobile carrier. Rental & purchase customers are liable for all usage charges, including roaming charges, incurred from using the Equipment on international mobile networks that are outside of the offered country list, or that are not advertised explicitly by Cellular Abroad, Inc.
At the renter’s cost, Cellular Abroad will furnish a shipping package, properly designed for shipment of the Equipment, along with the return-ship label necessary to return the equipment to Cellular Abroad at the conclusion of the rental period (only for US renters). Renter is not billed for return transit time. The rental period is ended by the post mark. We encourage renters to return equipment in the original box provided or a box of the same or smaller dimensions. Please note that UPS and Fedex/UPS/USPS charge for their boxes, which is another good reason to recycle the box original shipping box. Return of equipment in a larger box may result in an additional shipping charge, as per FedEx or UPS dimension rates.
Late fees, damage or loss (Rental)
If the Equipment is not en route to Cellular Abroad within two business days of the last day of the agreed upon rental period, Renter will be responsible for extra rental charges as laid out by Cellular Abroad’s rental period rates. Rentals not returned within 21 days of the original end of rental date will be considered a total loss and hence will be subjected to the replacement fees as per below. Carrier tracking information will be considered adequate guide and proof as timeframes. If Renter chooses to send the return package by a different shipping agent, please inform Cellular Abroad and/or retain shipping documentation should there be any problems receiving the return shipment.

If returned from outside the U.S., all shipping, insurance and handling expenses will be charged to Renter. Renter assumes responsibility for Equipment, if the method of return of Equipment is by another means.

Phones or hotspots that have not been returned or have been otherwise compromised due to a user ID or PIN lock are billed the original rental fees plus a replacement fee of $199 for the Android Smartphone rental and $399 for an iPhone 4,5,6 or 8 rental. The iPhone X is $699. All Hotspots that have been lost or damaged will be billed $299.

Canadian Customers Returning Rentals
When renting from Cellular Abroad we are unable to provide a prepaid return shipping label. Renter agrees to return rental at their own expense. We recommend using Canadian Post. Renter is not billed for transit time. The rental period is ended by the post mark. Renter agrees to list the package contents as “used cell phone $25”. We recommend receiving a tracking number and/or receipt of transaction in case the package is lost in transit.
Shipping (Purchase)
Cellular Abroad ships all orders (except for scheduled rentals) the same or next business day (Monday – Friday) depending on the time your order is received. Orders placed on the weekend and will go out the very next business day. Shipping times are calculated from the business day the item ships. Cellular Abroad cannot ship rental packages internationally.
Shipping information
Customers are responsible for all shipping charges. We do not require a signature or a release form for domestic shipments. All packages / rentals arrive with no signature requirement, with the exception of satellite phone rentals and international shipments. Cellular Abroad accepts no responsibility for the non-receipt of international shipments. Customer will incur any and all customs charges, taxes or fee associated with international shipments.

Purchase: A refund minus any shipping will be given for unopened products that are returned to Cellular Abroad within 30 days from the date that we ship you the product(s). Open boxed products are not returnable.

Recharge vouchers, unused call credit, and activated SIM cards are not refundable, unless deemed defective. If you suspect a defect, Purchaser agrees to notify Cellular Abroad of technical difficulties in using the hardware, failure to notify Cellular Abroad of hardware problems forfeits the purchaser of any and all claims for compensation due to equipment failure.

Rental orders that have not ship can be cancelled and renters will have a credit with Cellular Abroad for future trips. Rental orders that have shipped will be charged a minimum two week rental period in addition to the shipping. The customer must contact cellular abroad via email at info@cellularabroad.com in order to cancel a rental. In the event that the rental has already shipped, the renter will have 3 business days in order to ship the package back to Cellular Abroad using our prepaid shipping label included with the rental. If your rental includes a service that needs to be activated and/or registered by Cellular Abroad, that portion of the rental is non-refundable.

Recycling the original box is encouraged, providing the original label is removed or covered by the return-ship label. Upon returning from abroad, the Renter is responsible for bringing the return package to a carriers location or appropriate agent who accepts packages. The rental period officially ends on the date the package is received by the return carrier, as per the carrier’s postmark or tracking information. “Late” rental returns will be billed as the next appropriate rental period. All rental customers are given a one day grace period from the end of the weekly rental period to return the package and not be billed into the next rental period.

Renter agrees to notify Cellular Abroad of technical difficulties in using the hardware while still in destination country. Failure to notify Cellular Abroad of hardware problems before the end of the intended period of use will result in the Renter forfeiting any and all claims for compensation due to equipment failure. Cellular Abroad cannot be held liable for service issues related to third-party phone service providers.

Cellular Abroad will not reimburse anyone who loses their return-ship label or who ships using their own shipping method. This also applies to returned merchandise. Note that rental periods conclude when shipping boxes are picked up by, not when they arrive back at our offices. Many customers panic about the return ship time adding to their rental time and return their phones via express shipment. This is not necessary.

Renter is responsible for loss or damage to Equipment in part or in whole.

Any phone settings manually changed by the renter must be set back to default at the time of return. If the Renter changes any PIN code required for security access to the phone or SIM card, the code must be set back to default at the time of return otherwise the Renter is responsible for the retail value of all products tampered with or otherwise rendered useless.

If the security code is changed on the phone you are required to change it back to the original settings or be charged your full replacement cost of the rental package.

Replacement costs for missing/damaged items from phone rental or MiFi Rental

Europe plug/adapter – $10
UK/Ireland plug/adapter – $10
Australia plug/adapter – $10
Charger cable – $20
Charger – $25

The renter agrees to pay Cellular Abroad all costs and expenses, including without limitation, reasonable attorneys’ fees, the fees of any collection agency, and court costs incurred by Cellular Abroad in exercising any of its rights or remedies hereunder when enforcing any of the terms, conditions or provisions hereof, and consent to jurisdiction of the courts of California, as determined in the sole discretion of Cellular Abroad, and waive any rights to object to such jurisdiction.

Renter consents to Cellular Abroad disclosure of account information to, or from, credit reporting agencies, collection agencies, credit bureaus, or private credit reporting associations.

THEFT, LOSS, and DAMAGE (Rental & Purchase)
1. If the Customer has opted and paid for Insurance, then the Customer will not be liable for to pay for any theft, loss, or damages to the Equipment as long as provision 3 as per below is met.

2. This Section will only apply if (a) the Customer has requested and paid for Insurance, and (b) the Equipment is not returned to Cellular in accordance with the provisions of these Terms and Conditions due to theft, accidental loss, or inoperable due to accidental damage.

3. In order to exercise this coverage under Insurance, the Customer shall notify Cellular Abroad immediately upon the theft or accidental loss or damage to the Equipment. This initial notice should be through email to support@cellularabroad.com as well as via phone call(+1.310.591.2020). The written notice include a description of the incidence (theft, accidental loss or accidental damage), including the date, customer name and a contact phone number and/or email address. Upon request, Customer must provide evidence of theft or loss by submitting a copy of a written police report to Cellular Abroad. Claims cannot be accepted unless this information is provided.

4. If Customer has not opted and paid for Insurance, Customer will be responsible for lost items/equipment according to the replacement costs listed above

If a customer decides to cancel the order, they will not be subject to a charge if the order has not been sent out. If the rental has been sent out, a minimum rental fee of two weeks will be incurred.
REFUNDS (Rental & Purchase)
No refund can be applied until the package being returned is in Cellular Abroad’s possession. Upon arrival Cellular Abroad will test the equipment for any defects and issue a refund based on the condition of the phone and the claim made by the customer. Shipping fees for all merchandise are non-refundable.
REPLACEMENTS (Rental & Purchase)
The customer is responsible for all shipping costs, international or domestic, associated with replacement merchandise.
For purposes of computing rental charges for Equipment, Cellular Abroad will consider as a whole day, any portion of a day (a day being defined as a twenty-four hour period that begins and ends at midnight) contained in the period of rental specified in Agreement.

  • Unused call credit cannot be reimbursed.
  • All rental customers are given a one day grace period from the end of the weekly rental period to return the package and not be billed into the next rental period.
Those users that have more than five times the usage for free inbound calling than outbound calling will subject to additional billing and or termination of service.
PAYMENT OF CHARGES (Rental & Purchase)
Purchase orders must be provided to Cellular Abroad at time of order for each contract issued. Purchase order payment terms are net 30 days from date of invoice. All accounts are subject to approval.

Renter represents to Cellular Abroad that Renter is an authorized signer on the account of the credit card furnished as part of Agreement. In addition, Renter agrees to be personally responsible for costs, expenses and charges incurred by this rental transaction, regardless of the form of payment.

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