The terms and conditions hereinafter set forth constitute an agreement (“Agreement”) for the rental and or purchase and use of Cellular Abroad cellular telephone equipment (“Equipment”). This Agreement is between the (“Renter” or “Purchaser”), and Cellular Abroad, located in Los Angeles, California. Both parties acknowledge that this Agreement consists of all the terms printed below as Terms & Conditions (“Terms”), as well as those contained in the Rental Agreement.
Equipment being used outside of the specified countries constitutes misuse of the Equipment. Usage on international networks in which we do not offer coverage will incur charges from the prevailing mobile carrier. Rental & purchase customers are liable for all usage charges, including roaming charges, incurred from using the Equipment on international mobile networks that are outside of the offered country list, or that are not advertised explicitly by Cellular Abroad, Inc.
If returned from outside the U.S., all shipping, insurance and handling expenses will be charged to Renter. Renter assumes responsibility for Equipment, if the method of return of Equipment is by another means.
Uninsured phones not returned or have been otherwise compromised due to a user ID or PIN lock are billed the original rental fees plus a fee of $199 for the Smartphone rental and $399 for an iPhone 4,5,6 or 8 rental. The iPhone X is $699. All Hotspots that have been lost or damaged will be billed $299.
Purchase: A refund minus any shipping will be given for unopened products that are returned to Cellular Abroad within 30 days from the date that we ship you the product(s). Open boxed products are not returnable.
Recharge vouchers, unused call credit, and activated SIM cards are not refundable, unless deemed defective. If you suspect a defect, Purchaser agrees to notify Cellular Abroad of technical difficulties in using the hardware, failure to notify Cellular Abroad of hardware problems forfeits the purchaser of any and all claims for compensation due to equipment failure.
Rental orders that have not ship can be cancelled and renters will have a credit with Cellular Abroad for future trips. Rental orders that have shipped will be charged a minimum two week rental period in addition to the shipping. The renter will have 3 business days in order to ship the package back to Cellular Abroad using our prepaid shipping label included with the rental. If your rental includes a service that needs to be activated and/or registered by Cellular Abroad, that portion of the rental is non-refundable.
Recycling the original box is encouraged, providing the original label is removed or covered by the return-ship label. Upon returning from abroad, the Renter is responsible for bringing the return package to a carriers location or appropriate agent who accepts packages. The rental period officially ends on the date the package is received by the return carrier, as per the carrier’s postmark or tracking information. “Late” rental returns will be billed as the next appropriate rental period. All rental customers are given a one day grace period from the end of the weekly rental period to return the package and not be billed into the next rental period.
Renter agrees to notify Cellular Abroad of technical difficulties in using the hardware while still in destination country. Failure to notify Cellular Abroad of hardware problems before the end of the intended period of use will result in the Renter forfeiting any and all claims for compensation due to equipment failure. Cellular Abroad cannot be held liable for service issues related to third-party phone service providers.
Cellular Abroad will not reimburse anyone who loses their return-ship label or who ships using their own shipping method. This also applies to returned merchandise. Note that rental periods conclude when shipping boxes are picked up by, not when they arrive back at our offices. Many customers panic about the return ship time adding to their rental time and return their phones via express shipment. This is not necessary.
Renter is responsible for loss or damage to Equipment in part or in whole.
Any phone settings manually changed by the renter must be set back to default at the time of return. If the Renter changes any PIN code required for security access to the phone or SIM card, the code must be set back to default at the time of return otherwise the Renter is responsible for the retail value of all products tampered with or otherwise rendered useless.
If the security code is changed on the phone you are required to change it back to the original settings or be charged your full replacement cost of the rental package.
Replacement costs for missing/damaged items from phone rental or MiFi Rental
Europe plug/adapter – $10
UK/Ireland plug/adapter – $10
Australia plug/adapter – $10
Charger cable – $20
Charger – $25
The renter agrees to pay Cellular Abroad all costs and expenses, including without limitation, reasonable attorneys’ fees, the fees of any collection agency, and court costs incurred by Cellular Abroad in exercising any of its rights or remedies hereunder when enforcing any of the terms, conditions or provisions hereof, and consent to jurisdiction of the courts of California, as determined in the sole discretion of Cellular Abroad, and waive any rights to object to such jurisdiction.
Renter consents to Cellular Abroad disclosure of account information to, or from, credit reporting agencies, collection agencies, credit bureaus, or private credit reporting associations.
2. This Section will only apply if (a) the Customer has requested and paid for Insurance, and (b) the Equipment is not returned to Cellular in accordance with the provisions of these Terms and Conditions due to theft, accidental loss, or inoperable due to accidental damage.
3. In order to exercise this coverage under Insurance, the Customer shall notify Cellular Abroad immediately upon the theft or accidental loss or damage to the Equipment. This initial notice should be through email to email@example.com as well as via phone call(+1.310.591.2020). The written notice include a description of the incidence (theft, accidental loss or accidental damage), including the date, customer name and a contact phone number and/or email address. Upon request, Customer must provide evidence of theft or loss by submitting a copy of a written police report to Cellular Abroad. Claims cannot be accepted unless this information is provided.
4. If Customer has not opted and paid for Insurance, Customer will be responsible for lost items/equipment according to the replacement costs listed above
- Unused call credit cannot be reimbursed.
- All rental customers are given a one day grace period from the end of the weekly rental period to return the package and not be billed into the next rental period.
Renter represents to Cellular Abroad that Renter is an authorized signer on the account of the credit card furnished as part of Agreement. In addition, Renter agrees to be personally responsible for costs, expenses and charges incurred by this rental transaction, regardless of the form of payment.